Product designer︱ Systems thinker

Currently designing a Price Optimization product from zero to one at RELEX Solutions. I build product clarity and cross-team confidence that drives measurable growth.

Surgery planning is a central touchpoint across surgical teams from appointment planning to documenting surgery records

Services

UX Research
Product design
Service design

Date

2019–2021

Industries

Health-tech

The challange

Planned surgeries involve high-stakes coordination across multiple roles—each with different needs, responsibilities, and timelines. Our goal was to design a planning view that could bring structure, visibility, and shared understanding to meet these needs. By aligning the tool with how surgical teams actually prepare and collaborate, we aimed to reduce ambiguity, prevent miscommunication, and support smoother execution.

Nurse calls to the patient to make an appointment
Nurse calls to the patient to make an appointment
Nurse calls to the patient to make an appointment
Once the patient has checked in anesthesiologist interviews the patient to create an anesthesia plan
Once the patient has checked in anesthesiologist interviews the patient to create an anesthesia plan
Once the patient has checked in anesthesiologist interviews the patient to create an anesthesia plan
OR nurse takes the patient to the OR room
OR nurse takes the patient to the OR room
OR nurse takes the patient to the OR room
The surgeon completes the procedure
The surgeon completes the procedure
The surgeon completes the procedure

The approach

Co-creation with product specialists and hospital staff on workflow mapping between different hospital roles

Co-creation with product specialists and hospital staff on workflow mapping between different hospital roles

Co-creation with product specialists and hospital staff on workflow mapping between different hospital roles

Storyboards & concept designs

Storyboards & concept designs

Storyboards & concept designs

Collaboration with developers on auditing available scheduling frameworks

Collaboration with developers on auditing available scheduling frameworks

Collaboration with developers on auditing available scheduling frameworks

Design system and component specifications & design

Design system and component specifications & design

Design system and component specifications & design

Edge case mapping and detailed design for each user story

Edge case mapping and detailed design for each user story

Edge case mapping and detailed design for each user story

Validating solutions by in UAT sessions with hospital staff

Validating solutions by in UAT sessions with hospital staff

Validating solutions by in UAT sessions with hospital staff

The outcome

Extensive design system in Figma & Storybook

Extensive design system in Figma & Storybook

Extensive design system in Figma & Storybook

High-velocity development process across multiple development teams

High-velocity development process across multiple development teams

High-velocity development process across multiple development teams

Established adaptive UX solutions for multiple smaller applications within one hospital information system (HIS)

Established adaptive UX solutions for multiple smaller applications within one hospital information system (HIS)

Established adaptive UX solutions for multiple smaller applications within one hospital information system (HIS)

Worked as trusted parter and collaborator for product & technology

Worked as trusted parter and collaborator for product & technology

Worked as trusted parter and collaborator for product & technology